FAQs
Are the products really authentic from Jamaica?
We deliberately carry well-known, established brands and products that are genuinely used in Jamaican cuisine.
How quickly will my order arrive?
We ship from a Swiss warehouse, so delivery times within Switzerland are usually fast (1–2 business days).
What exactly does “free shipping on orders over CHF 50 (value of goods)” mean?
Free shipping applies once your cart reaches a goods value of CHF 50 (product value).
Where can I find ingredients, nutritional information, and allergens — and what if I have allergies?
On the product pages you’ll find the manufacturer’s information (ingredients/nutrition). If you have allergies, please also always check the details on the packaging itself. If anything is unclear, contact us before purchasing — we’ll help you double-check.
Why does it say “Pickup currently not available” on some products?
At the moment, we don’t offer a pickup option. IslandtoDoor is set up for fast shipping within Switzerland — so you can have your favourite products delivered straight to your door, hassle-free.
Alcoholic products: Is there an age check, and how are they delivered?
Alcoholic products are only available to customers aged 18+. Depending on the checkout and shipping setup, there may be an age verification step at checkout and/or an age check upon delivery.
What happens if my package doesn’t arrive or arrives damaged?
Please contact us right away with your order number and photo(s). We’ll look into it quickly and find a solution — typically a replacement for damaged, incorrect, or missing items.